Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What can I return?
- Any items received within 30 days of the order date – excluding final sale items
- Items unworn and in unused condition with original tags still attached
- Items in original packaging and in original condition
- *Underwear & Socks: due to health regulations, we will only accept unopened underwear & socks.
Can I exchange an item?
You’re welcome to return and exchange an item you’ve received for another. All exchanges are processed as a new sale and a return. If you wish to exchange an item, simply:
1. Place and pay for a new order online
2. Send us back the item/s you wish to return for a refund (see instructions for returns below)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 Business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@miOnlineSohp.com.au
Shipping returns
To return your product
Please include a copy of your invoice or email order confirmation.
you should mail your product to:
MiOnlineShop, PO Box 7334, Sippy Downs QLD, 4556.
You will be responsible for paying for your own shipping costs for returning your item.
If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Sale@MiOnlineShop.com.au for questions related to refunds and returns.